Appealing a Trust Tier Change

When You Can Appeal

If your trust tier was lowered, you can appeal that demotion. To be eligible:

• You must have an actual recent demotion to appeal.
• You can appeal within 30 days of the demotion.
• You can only have one pending trust tier appeal at a time.

If you have no recent demotion, or an appeal is already pending, a new appeal cannot be filed.

How to Appeal

Open the appeals area and start a trust tier appeal. Explain why the demotion should be reconsidered, for example if you believe flags against you were mistaken.

After You Submit

A staff member who was not involved in the original decision reviews your appeal. If it is approved, your previous tier can be restored. If it is rejected, the demotion stands.

Related

• To understand why a tier changed, see understanding trust tiers.
• To check progress, see tracking your appeal.

Need more help? Contact support.