Sierra
Sierra
Conversational AI agents for customer experience
Sierra builds branded conversational AI agents that handle customer service across chat and voice - answering questions, taking actions in backend systems, and escalating when needed. Agents are grounded in a company's policies and integrated with its tools.
Primary Functions
customer support
agent
automation
Features
- Branded AI agents for chat and voice
- Takes real actions in backend systems
- Grounded in company policies and knowledge
- Guardrails and supervision controls
- Escalation to human agents
- Analytics on resolution and quality
Limitations
- Enterprise-only, outcome-based pricing
- Requires integration and policy setup
- Agent quality depends on grounding
- No self-serve/free tier